Return Policy

NoirLife Return Policy

At NoirLife, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes things don’t go as planned, and you may need to return a product. Our return policy is designed to be simple, convenient, and customer-friendly to provide you with a smooth experience.

1. Return Period

You have the option to return any product purchased from NoirLife within 90 days of the delivery date. This generous return period gives you ample time to inspect your item and make sure it meets your expectations.

2. Condition of Returned Products

To qualify for a return, the product must be in its original condition, which means:

• Unaltered and Undamaged: The item must not show signs of wear, damage, or modifications. It should be returned in the same condition as when it was delivered to you.
• Original Packaging: Whenever possible, the product should be returned in its original packaging, with all tags, labels, and any additional materials included (such as manuals or accessories).

If the product is returned in a damaged condition or shows signs of use that affect its resale value, NoirLife reserves the right to reject the return or apply a restocking fee.

3. Return Eligibility

You are eligible to return a product under the following circumstances:

• Changed Mind or Unwanted Product: If you decide that the product isn’t quite right for you, you may return it as long as it meets the condition requirements stated above.
• Incorrect or Unsatisfactory Product: If you receive a product that does not match your order (for example, an incorrect item or size), you may return it for a full refund or exchange. Similarly, if the item does not meet your expectations in terms of quality or condition, you are welcome to initiate a return.
• Faulty or Damaged Products: In the rare case that you receive a damaged or defective product, please contact us immediately, and we will arrange for a return or exchange at no additional cost to you.

4. Return Process

Before returning a product, please contact our customer support team at info@noirlife.co. This step is important to:

• Obtain a Return Authorization: Our customer support team will guide you through the process and provide a return authorization code that will help us track your return.
• Receive Instructions: We will provide detailed instructions on how to return the product, including shipping labels and packaging recommendations.

Failure to contact our team before returning a product may result in delays in processing your return or may even invalidate the return.

5. Return Shipping

We offer free return shipping for all eligible returns within the 90-day return period. Our customer support team will provide you with a prepaid shipping label, making the return process hassle-free. Please ensure that the product is securely packaged to prevent any damage during transit.

6. Refund Processing

Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement, depending on your financial institution.

7. Exchange Policy

If you prefer an exchange rather than a refund, please indicate this when contacting our customer support team. We will do our best to process the exchange quickly and send you a replacement product that meets your needs. Please note that exchanges are subject to product availability.

8. Non-Returnable Items

Certain items may not be eligible for return. These include:

• Gift cards or promotional items received as part of a special offer.
• Custom-made or personalized products unless they arrive defective or damaged.

For any questions regarding our return policy or to start a return, please email us at info@noirlife.co. We are here to help and ensure your shopping experience with us remains positive and satisfying.

Thank you for choosing NoirLife!